Refund policy

Thank you for supporting my art! Every blanket, pillow and print is made to order just for you, so here's how I handle things if something goes wrong.

Change of mind

Because each piece is made especially for you, I can't accept returns or exchanges if you change your mind, order the wrong size, or don't like the colour. Please check the product details and photos before ordering, and email me with any questions.

Cancellations

If you need to cancel, email me at orders@safiuchi.com as soon as possible. If your order hasn't gone into production yet, I'll cancel it and refund you in full. Once production has started, I can't cancel it.

Damaged, misprinted or wrong items

If your order arrives damaged, has a print or weaving defect, or isn't what you ordered, I'm so sorry, and I'll make it right. Please email orders@safiuchi.com within 25 days of delivery with your order number, a short description, and clear photos of the item, plus photos of the packaging if it was damaged in transit. I'll send you a free replacement or a full refund. Please don't send the item back unless I ask; just hold on to it and the packaging until your claim is sorted.

Lost orders

If your order hasn't arrived by the end of its estimated delivery window, email me and I'll look into it and arrange a replacement or refund.

Wrong addresses

Please double-check your shipping address at checkout. If an order is lost or returned because the address was wrong, I can reship it, but the shipping cost will be on you.

Refunds

Approved refunds go back to your original payment method, usually within 5–10 business days.

Questions?

Email me at orders@safiuchi.com. I read every message myself.